If you're like many Americans, you have a mobile banking app downloaded on your phone. However, most people don’t use it for 100% of their banking needs. A 2020 survey found that people typically decide which banking channel to use based on which kind of transaction they need to make. A majority of people divide their banking activities between online and mobile platforms, while only around 2% opt to visit physical branches for all of their banking needs [Click Here To Continue Reading].